About the Bike2Work Scheme
Q1. How do I purchase equipment through the Bike2Work scheme?
1. Search for your Electric Bike Accessory
Check our e-shop for prices and availability ie item in stock.
2. Get a quote
Contact our sales team by telephone 0800 133 7674 or email shop@electricgarage.co.uk. You’ll be sent a PDF quote. Ask your employer for their Bike2Work pin number and register as an employee. Login to the Bike2work portal and submit your quote.
3. Setting up the hire agreement
Your employer will receive an invoice and hire agreement which both of you will need to sign.
4. Receive your Voucher
After your employer pays the first payment, you’ll receive an email with the voucher.
5. Redeem Voucher
Email your voucher to shop@electricgarage.co.uk. If you wish to collect the equipment from our shop, then this can be arranged, else you’ll receive the equipment by courier.
Q2 How long is the hire agreement last?
The loan hire agreement with salary sacrifice lasts for 1 year.
Q3 What happens if I leave my employment during the hire agreement period?
Your equipment is deemed a taxable benefit and your employer shall deduct the remaining outstanding amount owed from your final net pay. Ownership may then be transferred to you.
Q4. If my equipment is defective during the hire agreement period, what do I need to do?
We're very confident in the quality of the manufacturer’s products and offer a standard two years warranty on a new battery a one year on a new charger.
You’ll receive the equipment with a sales receipt (order ref and date) which is your warranty document. Please quote this information whilst contacting us.
In the first instance, you'll need to contact our service department by telephone to raise a warranty case. To troubleshoot the battery or charger, we may instruct you to perform some basic electrical checks to ascertain the nature of the fault. Not charging the battery for long periods or short circuiting the output and blowing an internal fuse are common problems and are classified as battery handling faults and not covered under warranty. You will need to complete a non-conformance report and we will issue you with a returns label. We will arrange with our dangerous goods transport company to collect your battery at a convenient date/time. The battery must be re-packed and returned in the original dangerous goods approved packaging, so you will need to retain this box.
The battery shall be tested and checked using our diagnostic equipment and if its confirmed as defective, you will receive a new replacement or a repaired battery free of charge. If the battery has been used outside its specification or operated or maintained not in accordance with the manufacturer’s product manual, then we reserve the right to charge you for any repairs and out of pocket expenses.
Q5. What do I do at the end of the contact hire agreement?
You can continue with the hire agreement and use the equipment for a further 3 years by paying a small refundable deposit (equipment value < £500 is 3% and >£500 is 7%). After this period ends, you can keep the equipment or request for the equipment to be returned. You must pay the return cost of the equipment and then you'll receive your deposit back.