Questions about batteries
Q1. How many extra miles could I achieve using a larger capacity battery?
Bosch has created a range assistance to allow you to calculate the range using the battery capacity and ride conditions.
https://www.bosch-ebike.com/en/service/range-assistant/
Typically, an increase in battery capacity of 100Wh will lengthen your ride by around 10 miles or an extra 1 hour of cycle time.
Q2. What simple steps can I take to look after your battery?
Never leave an external mounted battery in direct sunlight and always avoid fully discharge your battery.
Q3. Why does it take so long to charge my battery?
The time required to charge your battery depends on the battery’s energy capacity (Wh) and the charger's output current rating. We would recommend a battery with a 500Wh or greater capacity to be charged with a 4A or higher rated charger. A battery with a 400Wh or less capacity can be charged with a 2A rated charger.
Q4. How should I store my battery?
Always store your battery in a dry environment and protect from direct sunlight, at a room temperature of around 15° to 20°C. The ideal storing charging level for a battery is between 30% and 60%.
Q5. How do I correctly charge my ebike battery?
Each manufacturer has written a guide which outlines the correct operation to charge and maintain your battery. You find out more information by consulting the manufacturer's guide.
Q6. What’s is the correct way to clean a battery?
Never use a pressure washer to clean the battery and always remove the battery when cleaning your eBike. It’s recommended that you clean the battery using a damp cloth using a suitable cleaner like Muc-off.
Q7. If my battery fails during the warranty period, what do I need to do?
We're very confident in the quality of the manufacturer’s products and offer a standard two years warranty on a new battery
In the first instance, you'll need to contact our service department by telephone to raise a warranty case. To troubleshoot the battery, we may instruct you to perform some basic electrical checks to ascertain the nature of the fault. Not charging the battery for long periods or short circuiting the output and blowing an internal fuse are common problems and are classified as battery handling faults and not covered under warranty. You will need to complete a non-conformance report and we will issue you with a returns label. We will arrange with our dangerous goods transport company to collect your battery at a convenient date/time. The battery must be re-packed and returned in the original dangerous goods approved packaging, so you will need to retain this box.
The battery shall be tested and checked using our diagnostic equipment and if its confirmed as defective, you will receive a new replacement or a repaired battery free of charge. If the battery has been used outside its specification or operated or maintained not in accordance with the manufacturer’s product manual, then we reserve the right to charge you for any repairs and out of pocket expenses.